En este tiempo caracterizado por la hegemon\u00eda del dios mercado y adulaci\u00f3n al becerro de oro, la privatizaci\u00f3n de los servicios p\u00fablicos y la exacerbaci\u00f3n de la oferta y la demanda de todo cuanto sea susceptible de comprarse o venderse, incluido el bien com\u00fan, se hace extra\u00f1a la publicaci\u00f3n de cualquier texto que trate y que defienda no s\u00f3lo el servicio p\u00fablico, sino tambi\u00e9n su calidad. Porque de eso se trata: en el contexto de una praxis cuya cultura hegem\u00f3nica es la iniciativa privada y el desprestigio de todo cuanto emana y se gestiona por el Estado y la Administraci\u00f3n P\u00fablica, se hace urgente reivindicar lo p\u00fablico, pero sobre todo, ofrecer propuestas y modelos de calidad. Este libro no pretende sino defender los servicios p\u00fablicos de biblioteca e informaci\u00f3n y documentaci\u00f3n y proponer respuestas a los interrogantes que en torno a la calidad de aqu\u00e9llos se formulan lo usuarios que acuden, por necesidad o por placer, a nuestras bibliotecas p\u00fablicas, universitarias o especializadas, y a los centros de documentaci\u00f3n o de informaci\u00f3n cient\u00edfica. Las respuestas y posibles soluciones que se proponen en este texto son aquellas que emanan de los procesos rigurosos de evaluaci\u00f3n de la calidad en las bibliotecas y centros de documentaci\u00f3n, cuyo \u00fanico fin es la mejora continua de sus servicios p\u00fablicos. Las instituciones que han sometido sus servicios y procesos t\u00e9cnicos a planes de calidad, sea con cualquiera de las metodolog\u00edas aqu\u00ed expuestas, o con otras de menor uso y conocimiento, han mejorado sustancialmente la calidad de los servicios al usuario. Pues es de lo que se trata: ofrecer el mejor servicio p\u00fablico para satisfacer el derecho humano fundamental de acceder a toda la informaci\u00f3n y a todo el conocimiento posible sin l\u00edmites ni barreras econ\u00f3micas, sociales, culturales o ling\u00fc\u00edsticas. Porque lo p\u00fablico bien gestionado es la \u00fanica garant\u00eda de calidad y de satisfacci\u00f3n plena de necesidades y de derechos. Javier Gimeno Perello. 9789871305452<\/p>\n
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Compromiso con lo p\u00fablico.<\/p>\n
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